Ordering and Returns

To order & payments 
 
1.1 After you have sent the order you will receive a confirmation by e-mail as soon as possible. In this order confirmation you will find the purchase amount of your article(s) + contribution for the costs of shipment. In case you do not receive this email please contact Lianne Tio Luxury by e-mail [email protected] 

1.2 Love the Look offers, in a safe and reliable manner, the following online methods for payment: 

iDEAL 
 
Creditcard. We accept Visa, Eurocard, Mastercard through Paypal. The transaction will be charged to your credit card only after your card details are checked and credit authorization is received. Shipment will only be made to an address that is registered with your card. 

Alternatively purchases can be made with a bank transfer payment. Contact us at [email protected] for bank transfer payment information. 

2. To cancel 

It is possible to cancel each order, without costs, within 24 hours after you have placed the order. Cancellations can only be done by e-mail. 

3. Costs of shipment 
 
3.1 All orders are shipped with parcel mail of PostNL. This way we can limit the risk of loss and damage during the transportation of your order. 

3.2 We don’t charge transfer of parcels within Europe   

Outside EU € 29.50 

4. Delivery 
 
4.1 All articles are offered within 1-3 working days after reception of the payment for the order to PostNL. The shipment occurs according to the general conditions for dedicated mail transport of PostNL, which is mentioned on general conditions PostNL. 

4.2 If the delivery period in NL will be longer than 5 working days you will be informed by means of e-mail. Outside EU 10 – 15 working days 

4.3 If any article will not be deliverable unexpectedly, this will be notified by e-mail. 

5. To return 
 
5.1 Products can be returned within a period of 7 working days after reception subject to unopened and in original condition after you have notified us you within 7 days after reception of your order, exclusively by e-mail, that you will return or one several articles from your order.\ 

5.2 Send your returns to: Love the Look– Weena-Zuid 142 – 3012 NC Rotterdam – The Netherlands 

5.3 The costs of shipment for your returns are at your expense unless Lianne Tio Parfums is responsible for the return. If you meet these conditions the purchase amount and the costs of shipment are paid to you within7 working days after arrival in the shop. 

6. Liability 
 
Love the Look is not responsible for the loss or damaging of the shipped articles. If it definitely comes stand that Lianne Tio Parfums would be nevertheless responsible for any damage, then the liability will be limited to the order amount of the order.